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Where people, machines and systems collaborate to get work done

Keethings is a messaging and collaboration platform to help teams solve problems faster in industrial settings. Teams collaborate and operate in a virtual workspace where conversations, machine data, and system information are shared and visible to all. Virtual work spaces are enhanced by Rich Media Cards, templates that deliver and collect information; Bots that deliver machine data; and a workflow system for executing tasks and orchestrating production processes.

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Our customers in action

Read about how are customers are looking to use our solution in their environment to increase collaboration, communication and machine - human interaction.

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Getting Started with Keethings is Easy

We brought the same ease-of-use thinking to the Keethings installation process. Since communication and collaboration sit at the nexus of machines, data, humans, and systems, we built our software to easily integrate with your software and machine environment. We want to get your teams up and running fast to discover the many ways to use Keethings.

Customer Benefits

Faster to Green

  • Decision making accelerated
  • Reaction time reduced
  • Right information at the right time
  • Data turned into actionable information

Greater operational effectiveness

  • Machine availability, production quantity, and product quality improved
  • Waste and scrap reduced
  • Preventative service better scheduled

Staff effectiveness boosted

  • Team communication more complete and open
  • Operational visibility increased and expanded
  • Information sourcing time shortened
  • Empowered to make decisions
  • Flexibility to monitor multiple machines remotely

Prepared for the future

  • Operations moves to machine-to-human communication
  • A Path to Industrial Digital Factory
  • Data captured for predictive maintenance

Features

Virtual work spaces

Virtual work spaces

Online virtual work spaces for real-time messaging and collaboration
Virtual work spaces are live, real-time, multi-user chats on a topic. As a messaging platform, all messages occur in the virtual work space creating a complete history. Systems, machines, data, and colleagues all interact in this single interface.

Alerts and Alarms

Alerts and Alarms

Real-time equipment communication
Equipment sends status, output, sensor data to staff via alerts or virtual work spaces. Humans can query machines using natural language.

Rich Media Cards (RMC)

Rich Media Cards (RMC)

Graphical templates for information presentation
A container to deliver context-relevant, actionable content in an easy to digest form. Manuals, videos, checklists, guides, and more.

Bots

Bots

People and machines work as one
Process automation software bots that enable a data highway of commands, queries, and information between machines and humans. Our bots can talk to humans. If your machine talks a language, we can talk to it. For new, legacy, and ancient equipment.

Natural Language Interface

Natural Language Interface

Your staff should not have to remember special commands for each piece of equipment.
Our natural language interface lets them send machines queries like “Are you running?” or “How are you today?” from within a virtual work space on their PC or mobile device.

Roles and Responsibilities

Roles and Responsibilities

Routing work to the right people
Individuals and groups can be assigned roles, responsibilities, workflows and conversations allowing them to be automatically joined to a conversation, receive particular alarms and notifications, and approve actions.

Mobile

Mobile

Mobile first design
Fully usable on a mobile screen. Users can access all the functionality wherever they are. On Android, IOS, popular browsers.

Workflow

Workflow

Routing tasks, escalations, accountability
Keethings takes workflow to the next level – by including machines. A machine may receive a task via a workflow to change its production rate or be asked to send its status.
Our workflow software includes the typical functionality found in enterprise workflow solutions.

Fit in with IT

Fit in with IT

Hosted as You Want it
Hosted on premise, in a hybrid cloud or entirely in the cloud.

Enterprise software connectivity

Enterprise software connectivity

Integrates with your existing software systems
Information can flow between Keethings and a range of ERP, LIMS, MES, DCS, SCADA, and other systems. More than flow data, Keethings can present system information such as from OSIsoft© in a more user consumable way.

Security

Security

Security Like You Expect
A platform built with enterprise grade security functionality.

Solutions

Pharmaceutical Manufacturing

Pharmaceutical Manufacturing

Keethings makes troubleshooting faster
A team can communicate within a collaboration space when their line has a stoppage. To fix the stoppage, a user creates a virtual workspace and invites team members to help. The space becomes filled with messages, machine data, documentation, and troubleshooting guides as the team works together.

Labs

Labs

Gain greater equipment utilization and increased quality in testing.
Know your equipment status remotely via our bots. Present a materials checklist, test schedule, even relevant refresher videos in a virtual work space to the operator. Use workflow to share and check lab results with production groups in real-time.

Electronics Manufacturing

Electronics Manufacturing

Keeping workers current with your rapidly changing products. Your computer's complicated. Imagine making it. Manufacturing personnel require lots of information to keep production running. Keethings' Rich Media Cards provide a simple framework to deliver procedures and data to the point of manufacture. These graphical representations on the local screen gives staff what they need to deliver their customers great products.

Maintenance, Repair and Operations (MRO)

Maintenance, Repair and Operations (MRO)

Ensuring the details that make MRO succeed get shared.
Little things matter a lot in MRO. Keethings can make machine learning and predictive analytics possible because it can message operational data to these systems. In turn, they can generate maintenance schedules and practices that are turned into workflows. Within Keethings, these workflows can be initiated, tracked, and escalated so the right people are involved at the right time.

Supply Chain Operations

Supply Chain Operations

Accelerate communication within private virtual work spaces.
Tied together by Keethings, key personnel and executives can use a private virtual work space as a channel to discuss and resolve sensitive issues.
Teams scattered across plants, regions or even countries can join and quickly get up to speed by reading past decisions and posted documents.
Decisions will be faster because all the background information can also be available to them in the virtual work space.

Discrete Manufacturing

Discrete Manufacturing

Make the next shift as smart as the last shift
The next shift, on its way into work, can log in from their mobile device into their prior shift’s virtual work space and review conversations, machine data, and systems information. So when they get to the plant, lab, warehouse, or office, they are ‘up-to-speed’ as they have a complete record of the prior shift’s activity rather then relying on memories or paper logs or accessing cumbersome software systems.

Customer stories

Industrial customers are moving from stopped to go through improved human, systems, and machine interaction enabled by the Keethings messaging and information platform. We make Operations more powerful by enabling human-machine interaction, delivering information for action, and capturing data for process improvement.

Leading Pharmaceutical company

Leading pharmaceutical company chose Keethings to simplify and optimize manufacturing and quality tasks through the rapid flow, integration, and collaborative use of digital information along with greater visibility into product manufacturing and operational processes. Learn more

Johnson & Johnson

Leading consumer product goods company turns to Keethings to increase their visibility of production lines. Keethings gives their organization intelligence to measure KPIs, plan production, and respond to the informational needs of the entire organization Learn more

Leading Pharmaceutical company

Innovative division uses Keethings to accelerate decision-making on the shop floor and shift more of that decision-making from reactive to proactive.

To achieve those goals, the division wants to create new human/machine interactions, expand real-time shop floor collaboration, increase communication on its production line and into the plant, enhance equipment troubleshooting, all while collecting information to improve its manufacturing processes.

A pharmaceutical manufacturing division uses Keethings to accelerate decision-making on the shop floor and shift more of that decision-making from reactive to proactive especially when bringing up new product manufacturing.

To achieve those goals, the division wants to create new human/machine interactions, expand real-time shop floor collaboration, increase communication on its production line and into the plant, enhance equipment troubleshooting, all while collecting information to improve its manufacturing processes. Keethings presents a graphical conversation on a touchscreen or smartphone with a specific machine that shows status, warnings, and alerts. For each batch on each line, a unique conversation is established.

The relevant operators, supervisor and machines are all invited and joined into the conversation. A custom bot delivers the information from a machine to the conversation as changes occur with that piece of equipment. When a warning or alarm arises, the manufacturer uses Keethings’ Rich Media Cards (RMC) to present information to help the operator assess the importance of the alarm and suggest actions to respond.

With Keethings, staff can collaborate more effectively and solve problems faster. They will be empowered with more complete and relevant data and the information will be presented such that they can try alternative solutions faster to restore production. The chat conversations and associated data can be mined later, enabling the plant to achieve consistent production sooner.

At the same time, operator job satisfaction will feel more empowered because they have access to better, easier to use information and accessible on their smartphones.

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Johnson & Johnson

Various manufacturing groups realized that business intelligence about operations on the factory floor was not sufficient to drive comprehensive management processes of the consumer supply chain. They lacked a clear, end-to-end view of interruptions in the supply chain.

The first implementation phase focused on escalation workflow. Using the roles, responsibilities and workflow functionality of Keethings, J&J constructed communication paths from the shop floor to various management levels including senior management about manufacturing line issues.

Then they used Keething’s Rich Media card (RMC) functionality to deliver pre-formatted escalation reports and troubleshooting guides.

Data from Keethings flows into various existing enterprise tools such as Cloudera and Clicksense so the data becomes part of the manufacturing supply chain’s business intelligence database allowing the data to be used for analysis and reporting.

With more detailed production data, J&J has a more accurate and timely end-to-end view of the manufacturing supply chain allowing staff to respond to production line interruptions and planning future production better and improving their supply chain indicators. By enabling operators to capture issues via a RMC in real-time, this information starts to give subject matter experts and maintenance staff the information that they need to model predictive rather than scheduled maintenance for production equipment.

The customer found that the beauty of such a generic platform allowed them to be extremely creative and to use Keethings across a range of supply chain indicators rather than being constrained to one or two. And it helped not just management but empowered staff as well. “When you work with people and give them data, you can generate benefits on lots of dimensions” said Alessandro Gamba, Director Business Intelligence & Analytics J &J Consumer Supply Chain.

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